Terms

A website where you answer questions about your life and get your book as a PDF, typeset and ready to print wherever you like.

You get two files, which is what printers ask for: the inside pages and the cover, with the spine width worked out from your page count. A5 size, the text in black and the photos in color.

In the United States and Spain we can also print a hardcover copy of your book and mail it to you, as a separate purchase. See *The printed book*.

$49, one single payment. No subscription, no renewal, no expiry date. We do not charge by the question or by the page, and there is no surcharge if your book runs long.

The price is shown in full before you answer the first question. Whatever tax applies in your country is shown when you pay.

A printed copy is a separate and optional purchase, never included in this price. We sell it for delivery in the United States and Spain: see *The printed book*. The one exception is the gift with the hardcover, which includes a hardcover copy for $88 (84 € if you buy it from Spain): see *The gift with the hardcover*.

Starting costs nothing and we do not ask for a card up front. You answer the first three questions, see your cover and your first page typeset on screen, and then you decide.

If you continue, you pay once and the whole book is yours: writing the rest of it, reading it and downloading it, with nothing more to pay.

If you don't continue, what you have written stays saved. But an unpaid book isn't kept forever: if a year goes by without anyone writing in it, we delete it, and if you gave us your email address we tell you first. The privacy policy explains this under *For how long*.

If you started your book before September 25, 2026, you keep what we promised you then: reading it here is free for good, and what you pay for is downloading it.

Heirleaf is a product of Finnela Life, S.L., a Spanish company based in Barcelona. It is the company that makes the product, stands behind it, gives you the money-back guarantee, and whose terms you accept when you use it. Its full details are in the legal notice.

You buy from Paddle, the merchant of record: Paddle.com Inc. if you are in the United States, and Paddle.com Market Ltd everywhere else. They issue your invoice and settle the taxes of your country. This is a common arrangement in software and changes nothing for you — if something goes wrong, you write to hello@heirleaf.com and Finnela Life, S.L. answers.

The printed book is different. Finnela Life, S.L. sells it to you directly, not Paddle. Stripe handles the payment, and Lulu Press, Inc. prints the copy and mails it for us. So is the gift with the hardcover: Finnela Life, S.L. sells it to you whole, in one payment through Stripe.

Thirty-day money-back guarantee. It is given by Finnela Life, S.L. (Heirleaf) to whoever paid. If within thirty days of payment you don't want it, email hello@heirleaf.com from the address you paid with: no explanation needed, even if you have already downloaded the book. We refund the full amount, tax included, to your original payment method through Paddle, within fourteen days at most.

If you bought a gift, the guarantee is yours for as long as the code hasn't been redeemed, up to ninety days after you paid — so a gift bought in November for Christmas is still covered once it has been given. We chose ninety days so that the refund can always go back to the same card. We refund you and the code stops working, and we tell you the exact last day on the page with your code and in the email we send you. Once it has been redeemed, the book belongs to the person writing it and we can't undo that; if something is still wrong, write to us and we'll talk it through. If you chose the hardcover, the same applies to the whole payment, through Stripe, and the hardcover part has its own rule: see *The gift with the hardcover*.

If you are in the European Union or the United Kingdom, you also have the statutory fourteen-day right to cancel. If you pay for your book from outside the United States, or we can't tell where you are, before you pay we ask you to check a box, which is never checked in advance. In it you ask for the book to be delivered immediately or, if you started your book on or after September 25, 2026, for the whole book to be opened as soon as you pay so you can keep writing it. And you acknowledge that this gives up the right to cancel. That is what digital content law requires for the right to lapse: we do not treat downloading as giving it up on its own. If you buy a gift, we don't ask you to tick any box: you keep your fourteen days to cancel from the purchase, even if the person redeems the code sooner; and on top of that, we refund you in full as long as it hasn't been redeemed, up to 90 days after you pay.

The printed book has its own policy, because each copy is made to order from the writer's words: see *Limited warranty: if your printed book arrives damaged, faulty or not at all*. The thirty-day guarantee above is for the book you buy here, not for a printed copy, and the right to cancel doesn't apply to a printed copy. The two are separate purchases: a refund for one doesn't cancel the other once it is at the printer.

This guarantee is in addition to your statutory rights — that the book is as we described it and, in the EU and the UK, the right to cancel — and does not limit them.

If the person doing the writing falls ill or dies during the process, write to us. That conversation is had by a person, not a form, and we are not going to answer you with a policy.

If you are in the European Union or the United Kingdom and you still have the right to cancel, you can use it in any of these ways: by emailing us at hello@heirleaf.com, with the cancel button in Paddle's portal (the link is in the receipt Paddle sent you), or by sending the form below. You don't have to use the form; it is enough to tell us clearly that you are cancelling. We refund what you paid, by the same means, within fourteen days of hearing from you.

Model cancellation form (complete and return this form only if you wish to withdraw from the contract)

— To Paddle.com Market Ltd, 30 Old Bailey, London EC4M 7AU, United Kingdom, the seller of Heirleaf, via Heirleaf: hello@heirleaf.com

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

— Ordered on (*)/received on (*):

— Name of consumer(s):

— Address of consumer(s):

— Signature of consumer(s) (only if this form is notified on paper):

— Date:

(*) Delete as appropriate.

Your answers, your recordings and your photographs are yours. We acquire no rights over them.

You give us only the minimum permission needed to provide the service: to store them, to transcribe them if you speak, to typeset your book with them and, if a printed copy is ordered and you agree, to have Lulu print it and mail it. That permission ends when you ask us to delete your book. It is not perpetual, not transferable, and we cannot pass it to anyone, not even if the company is sold one day. If you remove a photo, that permission ends for it at once, except in print-shop files you have already asked for, which are deleted after thirty days, and in a printed copy already at the printer.

Photos you add. Only add photos you may use: your own, your family's, or ones you've been allowed to use. Nothing illegal. If someone who appears in one, or their family, asks us with good reason to remove it, we will talk to you, and we may take that photo out of your book; we will tell you which one and why.

The PDF you download is yours to do as you like with: print it once or a hundred times, at home or at any printer you choose, give it to your family. There is no copy limit and no permission to ask for.

Don't add anything illegal: intimate images of someone without their permission, images of child abuse, or photos or works by others that you can't lawfully copy. We don't review what is uploaded on our own, but if someone tells us about something, we look at it. To tell us, write to hello@heirleaf.com, in English or Spanish, with the link or whatever you know, what it is and why you think it is illegal. If we remove something, we tell the person who added it and explain why, and they can reply if they think we got it wrong. If we see a crime that puts someone in danger, we tell the police. The same address is our point of contact for the authorities.

The book design, the templates, the questions and the Heirleaf name. Buying does not give you rights over them, and they cannot be resold or used to build a similar product.

You buy a code. The person you give it to redeems it, and from then on the book is theirs: you do not see what they write, and we tell them so as well.

The code doesn't expire: it works until someone redeems it.

You can give it with the hardcover included: see the next section.

What it is. On the gift page you can choose the hardcover book, $88 — or 84 € if you buy it from Spain — instead of the digital book only. It is the same gift — a code, a printable card and, if you like, an email on the day you choose — plus one hardcover copy of their book, 7 × 10 inches, with any number of pages, printed in color inside and out, with its photos in color, mailed to an address in the United States or Spain. Shipping and any tax are inside that price: nothing is added, then or later. From other euro countries, for now, only the digital book can be given.

Who sells it. Finnela Life, S.L. (Heirleaf), Av. de la República Argentina 218, 08023 Barcelona, Spain, sells you the whole gift, the digital book and the hardcover, in one payment through Stripe. Paddle has no part in it. Your receipt shows it in two lines: $49 for the digital book and $39 for the hardcover, which is paid in advance; from Spain, 45 € and 39 €.

Who orders it, and when. The person you give it to orders it from their own book's link, when they finish or whenever they like: they choose the cover, a photo and the address, in the United States or Spain — theirs, or someone's in their family — and tick the boxes described in *The printed book*. You never order it, and you never see the book, the address, the date or the tracking. We print it when they order it, so it won't arrive by Christmas: it arrives about 28 days after they order it, by the date we give them when they do.

It never expires, and its price won't go up. The code and the card carry no cash value: what they include is one hardcover copy.

If it's going to be late, we write to you, because you paid, without saying anything about the book or the address, and send a copy to the person who ordered it. You choose: wait, or cancel and get the hardcover part back ($39, or 39 € if you paid in euros). Everything else in *The printed book* applies as it is written there.

Getting the hardcover part back. Until it goes to the printer, you can ask us for the $39 back (or 39 € if you paid in euros), for any reason — including if they never finish, or don't have an address in the United States or Spain and nobody in their family does. We don't refund it on our own: only if you ask, so that nobody is told whether the book was finished. If you ask, the only thing we tell you is whether the hardcover has already been ordered — never when, or where. Once it has gone to the printer, it can't be returned for a change of mind, because it's made from their own words; our limited warranty still applies, and it covers both you and the person who receives the book. Refunding the hardcover doesn't touch the gift: the digital book stays theirs.

The whole gift. The money-back guarantee in *Refunds* covers the whole payment, $88 or 84 €, while the code hasn't been redeemed, up to ninety days after you pay, through Stripe. If the gift is refunded, the hardcover is refunded with it.

If the money can't go back to your card, for example because the card has expired, we send it to you by bank transfer.

Your right to cancel. For the digital book in a gift there is no box to tick: if you live in the European Union or the United Kingdom, you keep your fourteen days to cancel from the purchase, as described in *Refunds*. For the hardcover, you can have its part back ($39 or 39 €) until it goes to the printer, which is more than the law asks. All of this adds to your legal rights; it doesn't limit them.

What it is. A hardcover copy of your book, 7 × 10 inches, with your photos, printed by Lulu Press, Inc. and mailed to you. We sell it for delivery to an address in the United States or Spain: ordered from the United States, it is paid in dollars and mailed within the United States; ordered from Spain, it is paid in euros and mailed within Spain. We will open the rest of the European Union later; for now we don't mail it there, nor to the United Kingdom or anywhere else.

Who sells it. Finnela Life, S.L. (Heirleaf), Av. de la República Argentina 218, 08023 Barcelona, Spain, sells it to you directly. Paddle has no part in it. Stripe handles the payment, and Lulu Press, Inc., a US company, prints the copy and mails it for us, from the plant it works with nearest the address: in the United States for the United States, and in Europe, usually in France, for Spain. In Spain there are no customs or charges to pay on delivery. If anything goes wrong, you deal with us, at hello@heirleaf.com.

Who can order it, and when. From the book's own link, once the book has been paid for, never at the same time as the book: it is a separate payment. It can't be ordered from the link of someone who gave Heirleaf as a gift, because they can't see the book.

The writer's yes. The book belongs to the person who wrote it. If you pay with the email that is on the book, the boxes you tick before paying are that yes. If you don't, because you are ordering it for someone in your family, we email the address on the book to ask the person who wrote it, and nothing goes to the printer until they say yes. If they say no, or haven't answered within seven days, we cancel the order and refund you in full.

Before you pay, you approve the text. You see the book on the screen and tick a box saying you want it printed exactly like that. That text is what gets printed. The hardcover is set on larger pages, so the page breaks won't match the screen. A second box asks permission to send the book and your address to Lulu, as the privacy policy explains. Until both boxes are ticked, you can't pay.

The price. You see it before you pay. In the United States, in dollars: $39 for a book of up to 200 pages, and $49 for a longer one, with shipping included and nothing added at checkout: if any sales tax applies, it is already inside that price. In Spain, in euros: 39 € for a book of up to 200 pages, and 49 € for a longer one, with shipping and VAT (4% on books) already included. The screen tells you how many pages your book has and which price applies. You pay once. We never charge you again for the same copy. You can order up to ten copies at once, all to the same address: each costs that same price.

When it arrives. Before you pay, we tell you within how many days it will arrive, counted from your order or, if we need the writer's yes, from that yes. To the United States and to Spain it is about 28 days; the payment page says so next to the address. The email confirming your order, or the one telling you the writer said yes, gives you the date. We email you again when it leaves the printer, with a link to follow the parcel. We don't promise delivery for any holiday: the only date we promise is that one.

If it is going to be late, we email you before that date with a new one, and you choose: wait, or cancel for a full refund. If the new date is thirty days or less after the first and you don't reply, we take it that you would rather wait. If it is later than that, or if it is the second delay, we need you to tell us you will wait; if we haven't heard from you by the date we had given you, we cancel the order and refund you in full. Even if you chose to wait, you can cancel for a full refund at any time before it ships. Refunds go back to the card you paid with, within seven days.

No returns for a change of mind. Each copy is made to order from the writer's own words, so nobody else can use it. That is why it can't be returned just because you have changed your mind. Where the law gives a right to cancel purchases made at a distance, as in the European Union and the United Kingdom, things made to the buyer's own specifications or clearly personalised are left out of it (in the European Union, Article 16(c) of Directive 2011/83/EU; in Spain, Article 103(c) of the consumer protection act). None of this touches the next section: if something is wrong with your copy, we put it right.

If the book is deleted, or the writer withdraws their consent, before the order goes to the printer, we cancel it and refund you in full. Once it is at the printer, it can't be stopped.

The contract. It is made in the language of the page you order from, English or Spanish. We keep a record of your order, and the email confirming it is your copy, with these terms linked.

This is our limited warranty and refund policy for the printed book. Finnela Life, S.L. gives it to whoever paid, and it adds to your rights under the law; it doesn't limit them. For a hardcover given as a gift, it covers both whoever paid and whoever receives the book.

If it arrives damaged or with a printing fault, such as torn or creased pages, a binding that comes loose, missing or repeated pages, smudged printing, a badly cut cover, or a page our system laid out wrongly (text cut off or overlapping, or a photo out of place), we reprint it at no cost or refund you in full, whichever you prefer. You don't have to send the faulty copy back.

If it gets lost. The book is our responsibility until it reaches you. If it hasn't arrived by the date we gave you and the tracking doesn't show it on its way, or the tracking says it was delivered and you don't have it, tell us. We reprint it or refund you in full, whichever you prefer.

When to tell us. As soon as you can. In the first thirty days after it arrives, you choose between a reprint and a full refund, with no questions. After that, faults that were there from the start, such as a binding that comes apart, are covered for three years from delivery, as Spanish law provides: we reprint it, or refund you if a reprint can't put it right. If you live in the European Union, those three years are also your legal guarantee of conformity, which we answer for and which can't be cut down: you can ask for a reprint, a price reduction or, if the fault is serious, to end the contract and get your money back.

What isn't a fault. Spelling mistakes or anything else in the text that was written and approved before paying: we print exactly what was approved. Page breaks that differ from the screen. Small differences in color between your screen and the printed cover. And a photo that prints only as sharp as the copy that was added. If you would like a new copy with corrections, that is a new order.

If the address was wrong. The address is the one you type on the payment page. If the parcel can't be delivered or comes back because of a mistake in it, write to us and we will see what can be done; a second copy to a corrected address is a new order.

How to claim. Reply to the email confirming your order, or write to hello@heirleaf.com with your order number, which is in that email. A photo of the problem helps if you can take one, but it isn't required. A person answers within two days. A refund goes back to the card you paid with, through Stripe, within seven days of our agreeing it with you. A reprint goes to the same address, and we tell you its new date.

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. It does not limit any warranty the law gives you, including implied warranties.

Speech transcription gets things wrong sometimes, especially proper names and small villages. That is why you can correct it and why we keep your audio.

If you print the PDF yourself, the result depends on the printer you choose: the paper, its color and the trim are theirs, not ours. We supply the files in the format print-on-demand printers ask for, and that is where we stop. The printed copy we sell ourselves is different: we answer for it, as set out under *Limited warranty: if your printed book arrives damaged, faulty or not at all*.

A photo prints only as sharp as the copy you add, and in color: a small or blurry one prints small or blurry. Printed color is not a screen's, and can vary a little.

We take backups and we are careful, but no service is free of failure. If your book matters to you, and we know it does, download it once you have it.

Spanish law. If you are a consumer, this takes away none of the rights the law of your country of residence gives you.

Changes are published here with their date and apply to later purchases. What you already bought is governed by the terms in force on the day you bought it.

Updated October 31, 2026: the printed book is now printed in color inside, with the photos in color, at the same price, and the printed book now costs $49 (or 49 €) from 200 pages instead of 300. *What Heirleaf is*, *The gift with the hardcover*, *The printed book* and *What we do not promise* change. The hardcover gift still covers any number of pages.

Updated October 30, 2026, afternoon: the printed book and the gift's hardcover can now also be mailed to Spain, and from Spain they are paid in euros (39 € or 49 € for the printed book, 84 € for the gift with the hardcover). We will open the rest of the European Union later. This changes *What Heirleaf is*, *What it costs*, *The gift with the hardcover*, *The printed book* (where it goes, in which currency, who prints it, when it arrives and the right to cancel), the *Limited warranty* (the legal guarantee in the European Union) and *What we do not promise*. Nothing changes for what you have already bought.

Updated October 30, 2026: we added *The gift with the hardcover*, and what it changes in *What it costs*, *Who sells to you*, *Refunds*, *If you give it as a gift*, *The printed book* (up to ten copies at once) and the *Limited warranty*. Nothing changes for the gift you already bought.

Updated October 29, 2026: we added *The printed book* and its *Limited warranty*, and what that changes in *What it costs*, *Who sells to you*, *Refunds* and *What you write is yours*. Nothing changes for the book you buy here.